How can we help you?

Yes! Geoplora is completely free to download on both the App Store and Google Play. The core features — including Country Explorer, Flag Games, and basic cultural content — are free. A premium subscription unlocks advanced AI travel guidance, offline mode, and additional game packs.

Geoplora is available on iOS (iPhone and iPad, iOS 15+) and Android (Android 8.0+). A web version is currently in development.

Our AI Travel Guide uses large language model technology to answer your travel questions in natural language. Ask it anything — visa requirements, best time to visit, packing tips, cultural do's and don'ts. The AI is designed to give personalised, up-to-date guidance. Note: always verify critical travel information (e.g. visas) with official government sources.

Basic country data and previously viewed content is cached for offline use. Full offline access, including downloadable country packs, is available with a Geoplora Premium subscription. The AI Travel Guide requires an active internet connection.

Subscriptions are managed through Apple App Store or Google Play. To cancel:

• iOS: Settings → [Your Name] → Subscriptions → Geoplora → Cancel
• Android: Google Play Store → Menu → Subscriptions → Geoplora → Cancel

You'll retain access until the end of your billing period. We do not issue refunds for partial periods, but you may appeal via the respective store's support.

You can delete your account from within the app: go to Settings → Account → Delete Account. This permanently removes your profile, game progress, and associated data from our servers within 30 days. Alternatively, email privacy@geoplora.app and we'll handle it promptly.

Yes! Geoplora is designed to be educational and family-friendly for users of all ages. It's particularly great for students aged 8–18 learning about world geography. The app does not contain violent, adult, or inappropriate content. Younger children should use the app with parental guidance.