1. Introduction
Welcome to Geoplora ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the application. By using Geoplora, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Account Information: If you register, we collect your name, email address, and password (stored securely via hashing).
- Usage Data: We collect data about how you interact with the app — features used, quiz scores, time spent, and navigation patterns. This helps us improve the product.
- Device Information: We collect device type, operating system version, unique device identifiers, and crash data to ensure compatibility and stability.
- Location Data: With your explicit permission, we may access your general location to personalise travel recommendations. You may revoke this permission at any time in your device settings.
- Communications: If you contact us via email or in-app support, we retain those communications to respond to your requests.
3. How We Use Your Data
We use collected information to:
- Provide, operate, and improve the Geoplora app and its features
- Personalise your experience, including AI-powered travel recommendations
- Track progress in games and quizzes across sessions
- Send optional notifications about new content (you may opt out at any time)
- Diagnose technical issues and improve app performance
- Comply with legal obligations
4. Third-Party Services
Geoplora integrates with carefully selected third-party services to deliver a great experience. These may include:
- Analytics: We use privacy-respecting analytics tools to understand aggregate usage patterns. No personally identifiable data is shared.
- AI Services: Our AI Travel Guide feature uses third-party AI APIs. Queries are processed in an anonymised form. Please do not include personal information in AI chat queries.
- Cloud Storage: User data may be stored on secure cloud platforms such as Firebase or AWS, which comply with GDPR and other international data standards.
- Crash Reporting: We use automated crash reporting tools that collect device and stack trace information to identify bugs.
All third-party services are bound by their own privacy policies. We encourage you to review them.
5. Data Security
We implement industry-standard measures to protect your data, including:
- Encryption of data in transit (TLS/HTTPS) and at rest (AES-256)
- Secure password hashing using bcrypt
- Regular security audits and vulnerability assessments
- Strict access controls limiting who on our team can access user data
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your account and associated personal data.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us at the email below.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: